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Privacy Policy

1. Introduction

HERB Beauty Clinic ("we," "our," or "us") values your privacy and is committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and share your information in compliance with Indian laws, including the IT Act, 2000, the Digital Personal Data Protection Act, 2023, and other applicable regulations.

By using our website, booking appointments, or availing of our services, you consent to the collection and use of your personal data as described in this policy.

2. Information We Collect

We collect the following types of personal information:

a. Personal Information

  • Full Name

  • Contact Details (Phone Number, Email Address)

  • Date of Birth

  • Address

b. Sensitive Personal Data

  • Medical or Skin Conditions (for service suitability)

  • Allergies (for cosmetic or skincare products)

  • Payment Information (for transactions)

c. Usage Data

  • IP Address and Browser Type (for website analytics)

  • Device Information

  • Cookies and Tracking Technologies

3. How We Use Your Information

We collect and process your personal data for the following purposes:

  • To Provide Services: For scheduling appointments, processing payments, and delivering beauty treatments.

  • To Improve Customer Experience: Enhancing our services based on feedback and preferences.

  • Marketing and Promotions: Sending offers, updates, newsletters, and promotional content via SMS, WhatsApp, email, or calls (only with your consent).

  • Legal Compliance: To fulfill legal or regulatory requirements under Indian law.

Marketing Usage: We may use your contact details to send promotional messages, personalized offers, or advertisements based on your preferences. You can opt-out anytime by contacting us or using the "unsubscribe" option in our communications.

4. Sharing and Disclosure of Personal Data

We do not sell your personal data. However, we may share your information in the following cases:

  • With Service Providers: Third-party vendors assisting with payment processing, IT support, or marketing campaigns.

  • With Legal Authorities: If required under Indian law for legal investigations, fraud prevention, or national security.

  • With Business Partners: Collaborators in promotions, but only if you opt-in.

All data-sharing is done while ensuring necessary security measures.

5. Data Security & Protection Measures

We implement reasonable security practices as per IT Rules, 2011, to safeguard personal data, including:

  • Encryption for sensitive payment and medical information.

  • Secure Servers for data storage.

  • Limited Access Control ensuring only authorized personnel handle customer data.

Despite best efforts, no transmission over the internet is 100% secure. We recommend customers to keep their credentials confidential.

6. Your Rights Under Indian Law

Under the Digital Personal Data Protection Act, 2023, you have the following rights:

  • Right to Access: Request a copy of your personal data stored with us.

  • Right to Correction: Update or correct any inaccurate personal details.

  • Right to Erasure: Request deletion of your data, subject to legal obligations.

  • Right to Opt-Out: Decline marketing communications anytime.

To exercise these rights, contact us at [Insert Contact Email].

7. Cookies & Tracking Technologies

Our website uses cookies for:

  • Analytics: Understanding user behavior to improve services.

  • Personalization: Customizing content based on preferences.

  • Marketing: Retargeting ads based on website visits.

You can manage or disable cookies via browser settings.

8. Data Retention Policy

We retain personal data only for the duration required to fulfill our services or legal obligations.

  • Customer service data: Retained for up to 5 years for business purposes.

  • Marketing data: Retained until the user opts out.

  • Transaction records: Retained for compliance with taxation laws in India.

Once the retention period expires, we securely delete or anonymize the data.

9. Third-Party Links & Services

Our website may include links to third-party websites. We are not responsible for their privacy practices. Please review their policies before sharing your data.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time in accordance with legal requirements. Changes will be notified via email or website updates.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out to:

  1. HERB Beauty Clinic

  2. [Insert Contact Number]

  3. [Insert Email Address]

  4. www.herbbeauty.com

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