Refund Policy
1. No Refund Policy for Services
Once a service has been provided, no refund will be issued under any circumstances.
a. Appointment Cancellations & Rescheduling
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Clients may cancel or reschedule their appointments at least 24 hours in advance to avoid any penalties.
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Last-minute cancellations (less than 24 hours before the appointment) will incur a cancellation fee of ₹500 or 20% of the service cost (whichever is lower).
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No-shows without prior notice will result in forfeiture of any prepaid amount and cannot be refunded.
b. Service Dissatisfaction
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If a client is dissatisfied with a service, they must inform our staff before leaving the clinic so that necessary adjustments can be made.
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Refunds will not be granted for dissatisfaction once the service has been availed and the client has left the premises.
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Refunds will not be issued for skin reactions, allergies, or personal preferences post-service.
2. No Refund Policy for Products
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All product sales are final. No refunds, returns, or exchanges will be allowed.
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Clients are responsible for checking the product before purchasing, including packaging, expiry date, and suitability for their skin type.
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Used, opened, or tampered products cannot be returned or exchanged due to hygiene and safety concerns.
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a. Defective or Damaged Products
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If a product is found to be damaged or defective at the time of purchase, clients must report the issue within 24 hours of purchase.
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If the claim is valid, we may offer a replacement for the same product (subject to verification).
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Refunds will not be issued for defective products, only replacements.
3. No Refund for Prepaid Packages or Gift Cards
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Prepaid service packages or memberships are non-refundable once purchased.
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Gift cards or vouchers cannot be exchanged for cash or refunded.
4. Exceptions
The only exception to this policy is if HERB Beauty Clinic is unable to provide a service due to unforeseen operational issues. In such cases, clients may opt for:
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Rescheduling the appointment at no extra charge
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A service credit for future use
No cash refunds will be provided.
5. Contact Us
For any concerns or clarifications regarding our refund policy, please reach out to:
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HERB Beauty Clinic